Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our hotel rebooking service.
Questions about your privacy?
Contact us at support@rebooker.co for any privacy-related inquiries. We'll respond within one month.
1. Introduction
Welcome to Rebooker ("we," "us," or "our"). Rebooker, a UK‑based company, provides an automated hotel‑rebooking service. When you email your trip details totrip@rebooker.co, our system will locate your reservation, track pricing, and rebook at the lowest available rate. This Privacy Policy explains how we collect, use, share, and protect your information when you use our email‑based service and associated tools.
2. Data Controller
Rebooker Ltd.
403 Charlotte‑King Court,
34 Goldsmiths Row,
London, E2 8GN, UK
3. Information We Collect
3.1 Personal Information You Provide
- Email address and name (from your email header)
- Trip details: reservation number, hotel name, dates of stay, booking platform
- Payment method details (only if you authorize rebooking with stored credentials via Stripe)
3.2 Automated Data Collection
- IP address, browser type, device identifiers
- Email metadata (timestamps, subject lines) processed by Mailgun
- Usage logs (tracking links clicked, rebooking attempts)
3.3 Cookies and Similar Technologies
We use tracking technologies via Vercel Analytics on our web‑hosted tracking pages to understand how you interact with our service. See Section 8 for details.
4. How We Use Your Information
We use your data to:
- Identify and retrieve your hotel reservation
- Run pricing‑comparison tools across multiple booking platforms
- Send you status updates via email and secure tracking links
- Improve our service (analytics and diagnostics)
- Comply with legal obligations (e.g., fraud prevention)
5. Information Sharing and Disclosure
We will not sell your personal data. We may share it with:
- Hotel partners & booking platforms to execute rebooking
- Email service provider (Mailgun) for message delivery and inbox tracking
- Payment processor (Stripe) when you opt‑in to stored‑payment rebooking
- Compliance & legal authorities if required by law
6. International Data Transfers
Your data is stored and processed in the UK. We do not routinely transfer your personal data outside the UK or EEA.
7. Data Retention
We retain your personal and trip data for one month after your trip end date, after which it is permanently deleted.
8. Cookies and Tracking Technologies
Our tracking links may set cookies or similar identifiers via Vercel Analytics to enable secure session continuity and measure link performance. You can manage cookie preferences in your browser settings.
9. Security
We implement TLS encryption, access controls, and other standard safeguards to protect your information. However, no system is completely secure; please exercise caution when sharing sensitive data via email.
10. Your Rights
Depending on your jurisdiction (e.g., under UK GDPR), you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to our processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at support@rebooker.co; we will respond within one month.
11. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect their data.
12. Changes to This Policy
We may update this policy. We'll notify you by updating the "Last updated" date above and, where appropriate, via email.
13. Contact Us
For privacy enquiries, email support@rebooker.co